Shipping policy

Shipping Policy

Everything below is what we actually expect — we'd rather set a realistic timeline than promise something we can't hit.

Processing time

Orders are processed within 24 hours (Monday–Friday). Orders placed on weekends or holidays are processed the next business day. You'll get a confirmation email as soon as your order is placed, and a tracking number once it ships.

Delivery time

Standard delivery typically takes about two weeks (12–16 days) from the date of shipment for orders within the United States. An estimated delivery window is shown on every product page before you buy.

Delivery times are estimates, not guarantees. Weather, carrier delays, customs, and peak seasons can add time. If your order is taking noticeably longer than expected, email us and we'll track it down.

Shipping cost

• Free standard shipping on orders over $50.
• Orders under $50 are charged a flat shipping rate, calculated and shown at checkout before you pay.
• No hidden fees. The price you see at checkout is the price you pay.

Where we ship

We currently ship within the United States. International customers are responsible for any customs duties or import taxes charged by their country.

Tracking

You'll receive a tracking link by email once your order ships. Tracking can take 1–3 days to show its first scan — that's normal and doesn't mean anything is wrong.

Wrong address or lost packages

Please double-check your shipping address at checkout. If a package is returned to us because of an incorrect address, we'll reship it once you confirm the correct one. If a package is marked delivered but you can't find it, contact us and we'll help you resolve it with the carrier.

Questions

Email support@staychille.com and we'll reply within 1–2 business days.