Refund policy

60-Day Money-Back Guarantee

We want you to love your Stay Chille fan. If it's not right for you, you have 60 days from the day your order is delivered to request a refund or exchange.

How to start a return

Email us at support@staychille.com with your order number and a short note about the issue. We reply within 1–2 business days and will send you return instructions. Please don't send anything back before contacting us — returns sent without instructions may not be processed.

What qualifies

• Items must be in their original condition with all accessories and packaging included.
• Items that arrive damaged, defective, or incorrect are covered in full — we'll replace them or refund you, and we'll cover return shipping.
• Change-of-mind returns are accepted within the 60-day window. The customer covers return shipping in this case.

Damaged or wrong items

Please inspect your order when it arrives. If anything is damaged, defective, or not what you ordered, contact us within 7 days of delivery with a photo and we'll make it right immediately.

Refunds

Once we receive and inspect your return, we'll email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank or card issuer, it can take additional time for the refund to appear on your statement. Original shipping charges, where paid, are non-refundable.

Non-returnable items

Gift cards and final-sale items cannot be returned. We also cannot accept returns on items damaged through misuse, disassembly, or water immersion.

Cancellations

Orders can be cancelled for a full refund any time before they ship. Because we aim to ship within 24 hours, please email us as soon as possible if you need to cancel.

Questions

Email support@staychille.com — a real person will get back to you.